For Medical Providers

How Ordering Works

A simple, predictable process built around how clinics actually operate — no portals to learn, no chasing suppliers.

1. Send the order
Fax the script to 866-217-2357, email it to info@promeddmeusa.com, or use our online order form. Include the patient's name, contact details, the equipment ordered, diagnosis and any payer or claim information you have.
2. We confirm and review
Our intake team confirms receipt and reviews the order for completeness. If something is missing — a signature, a length-of-need note, a sizing detail — we contact your office before it becomes a delay.
3. Equipment is sourced
We match the prescribed item from our checked catalog. Where a cost-effective generic alternative is clinically appropriate, we present it; where the order specifies a brand, we supply the brand.
4. Fulfillment and shipping
The equipment is prepared, sized where required, and shipped nationwide. Larger items such as hospital beds are scheduled directly with the patient or caregiver for delivery and setup.
5. Documentation and follow-up
You receive the documentation needed for the chart or case file. Patients receive setup instructions and a direct line for questions, and consumables can be placed on scheduled resupply.

Ways to submit an order

Call our team or send a request — we respond within one business day.