For Patients
Getting Your Equipment
Here's exactly what happens from the moment your provider writes the order.
- 1
Your provider sends the order
Your doctor, clinic or therapist sends us the prescription along with your contact information. You don't need to do anything at this stage.
- 2
We call you
A member of our team confirms your address, checks sizing where it matters (walkers, wheelchairs, beds) and answers your questions before anything ships.
- 3
Your equipment is delivered
Most items ship directly to your home. Larger equipment like a hospital bed is scheduled with you and set up on arrival.
- 4
You get instructions and support
Every item arrives with clear setup and usage instructions. Call us any time you have a question about the equipment or need replacement supplies.
Insurance and personal injury claims
If your equipment is related to an accident or injury claim, we routinely coordinate with attorneys and third-party medical funding companies, including lien-based and letter-of-protection arrangements. We'll tell you plainly what applies to your situation before your equipment ships — and you can always call us at 800-431-3733 with questions.
Create a Patient AccountHave a question about your equipment?
We're happy to help — no order required.